Exchange & Return Policy

Returns

Due to the nature of fragrance products and hygiene considerations, returns are generally not accepted once a product has been opened or used.

However, if you receive a damaged, defective, or incorrect product, you may request a return or exchange within 3 days of delivery.

Eligibility for Exchange or Return

To be eligible for a return or exchange:

The product must be unused and in its original packaging

The request must be made within the specified time period

Proof of purchase or order confirmation must be provided

Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact our support team with:

Your order number

Clear photos of the product and packaging

Once verified, we will arrange a replacement or exchange.

Non-Returnable Items

The following items are not eligible for return:

Opened fragrances

Used products

Items returned after the allowed time period

Exchange Processing

Once the returned item is received and inspected, we will process the exchange or replacement accordingly.