Return, Exchange & Refund Policy

At Manamee, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

5-Day Return Policy

You may request a return, exchange, or refund within 5 days of receiving your order.

Eligible Returns & Exchanges

You can request a return or exchange if:

  • You received the wrong product.
  • The product arrived damaged, leaking, or defective.
  • The product does not match your order.
  • You simply do not like the fragrance and wish to return or exchange it.

Conditions

To be eligible for a return or exchange:

  • The request must be made within 5 days of delivery.
  • The product must be returned in its original packaging, including the box and accessories.
  • The perfume must not be damaged or excessively used. It should be in resaleable condition.
  • Please provide your order number and, where applicable, clear photos or an unboxing video. 

Exchange Process

If you would like to exchange your perfume for a different fragrance, simply contact our support team within 5 days of receiving your order. Once your exchange request is approved, we will prepare your replacement order and arrange for shipment. Our courier will deliver your replacement package and collect the original product at the same time.

Before the courier arrives, please:

· Securely pack the perfume in its original box and place it inside a shopper bag or other protective packaging.

· Ensure the product is not damaged or excessively used and is in resalable condition.

· Hand the packed product to the courier when they deliver your replacement order.

Important: The courier can only hand over the replacement product after collecting the returned item. This ensures a smooth and hassle-free exchange process for both parties.

Refunds

If you prefer a refund instead of an exchange:

  • Send the product back to us using any courier service of your choice.
  • After we receive and inspect the returned item, we will refund the full product amount, minus the original shipping charges.
  • Return shipping charges paid to your courier are the customer's responsibility unless the return is due to our mistake (wrong, damaged, or defective product).

When We Cover the Shipping Cost

If you receive a wrong, damaged, leaking, or defective product, Manamee will bear all replacement shipping costs, and you will not be charged any additional delivery fee.

Non-Eligible Returns

Returns or refunds will not be accepted if:

  • More than 5 days have passed since delivery.
  • The product is damaged due to misuse or improper handling.
  • The perfume has been excessively used, tampered with, or is not returned in its original packaging.

If you need assistance, please contact us through our official Gmail (manameeofficial@gmail.com) and WhatsApp (+92333-8759757).

Our team will be happy to assist you.